Saturday, July 4, 2009

Introducing "Tickets" For Complaint Management 

Alinion Sentinel now offers comprehensive, easy-to-use and efficient complaint handling. Alinion Sentinel introduces “Tickets,” a powerful complaint handling system that integrates your quality program directly to the way you manage and respond to complaints. It ensures that complaints are managed properly and regulatory requirements are met. 

Sentinel’s Ticket functionality is ideally suited for the recording, assessment, assignment and resolution of complaints.  With Sentinel, organizations can establish and maintain procedures for receiving, reviewing and evaluating complaints and ensure that all complaints are processed in a uniform and time manner.   

 




Alinion Sentinel™ is the most comprehensive solution for controlling documents and managing critical business processes in regulated industries.  Clients use Sentinel to:

  • Increase Operational Effectiveness by ensuring that the business is operating as defined by Standard Operating Procedures.  
  • Reduce Risk by eliminating deficiencies in core business activities.  
  • Lower Operating Costs by avoiding expensive fines and delays   Alinion Sentinel will save you money, lower your risk and make you more efficient. 

Alinion Sentinel is a low cost, on-demand solution operated in a secure environment that provides 24x7 availability, without IT headaches.

Spend a few minutes with us discussing the process management and document control issues you face.  We will be glad to listen and then show you how Sentinel can improve your business through increased efficiency and lower operating costs. Click here to contact us for a no-obligation process review and demonstration. 


Why do organizations get warning letters from the FDA?  They fail to manage their businesses according to the procedures they have defined.  Poor process management and document control cost life science organizations hundreds of thousands of dollars or more. 

Download Alinion's 10 Ten Reasons Why Companies Get Cited to see how Sentinel resolves the most common FDA citation issues.


Alinion Sentinel-EMS is the first comprehensive solution that to control an entire environmental management program, including permitting, training, certifying, documenting and monitoring on a single platform. Sentinel consolidates and streamlines the management of all documents and processes for health and safety compliance requirements,  such as permitting, Title V filings, ISO 14001, MSDS, SARA compliance and more.

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